Alterations to Your Order Details
Unfortunately, we are unable to amend orders after they have been placed as we generally dispatch orders soon after they have been made. This includes changing the products ordered, the delivery option, delivery address details or payment methods.
We use a variety of couriers depending on delivery option, address and package size. It is not possible for customers to select the courier their delivery will be shipped by. Our current courier partners include DHL.
If a large quantity of products is ordered which cannot be fulfilled by our standard delivery options, you will be contacted and a further payment will have to be made to ensure your goods are despatched and delivered. If you are planning on purchasing a large quantity of goods, to ensure smooth delivery please contact our Customer Service Team when you place your order.
Your rights to return goods are protected under the EU Distance Selling Directive.
In the event that you are not satisfied with your order you have the right to cancel within 14 days of the contract, or 14 days of receipt of the goods (whichever is the longer). If you do cancel your order, you will have your payment refunded, although if the goods have been delivered these will need to be returned first. Unfortunately we cannot cover the cost of return postage.
In the event we agree the return of a product, the product must not be opened in any way and must still be in original condition. Heat seals must not be broken.
To cancel/return an order, please contact our Customer Service Team here.
This policy is offered in addition to your legal rights.
Here at Science in Sport we take great care to ensure your order reaches you promptly and in excellent condition and we are always looking for ways to improve our service. If you have any further queries regarding the delivery of your order, please contact our Customer Service Team who will be happy to help.