Why Subscribe?

• At the click of a button, choose which of your favorite SiS products you want to receive.
• Tailor your subscription to your training program or race calendar by setting the frequency of the delivery.
• Take a break from your subscription at anytime up to 24 hours before your next occurrence.
• Plus, when you subscribe, you’ll save up to 15% on every order.
• Earn loyalty points on all orders.

THREE SIMPLE STEPS

SUBSCRIBE AND SAVE TODAY

FREQUENTLY ASKED QUESTIONS

Can I cancel my subscription?

Of course! You can cancel, pause, or amend your subscription at any time. This can be done by logging in to your account and checking out the subscription tab. Alternatively, our customer service team is always on hand to help. Any changes made 24 hours before your next order will be applied to your following order.

Can I change/amend my order? Is there a deadline to make changes?

You can make changes to your order up to 24 hours before dispatch. Don't worry, you will receive a reminder via email!

What happens if my payment fails? Is my subscription cancelled?

We will have 3 attempts to take payment for your subscription order. If your order fails upon the first attempt, our customer service team will reach out directly to help resolve any issues.

If it is a payment failure that hasn't been resolved, your subscription will be suspended upon the 3rd attempt.

Can I skip a delivery?

The subscription is completely flexible to suit you; you can skip, pause, and/or cancel your subscription 48 hours before your next one is dispatched.

Can I add promotional offers to my order? (codes)

Promotional codes don't apply to subscription orders. Why? We apply 15% off RRP to all subscription orders to ensure they are the best possible value.

How will I be charged for my order? 

Orders will be billed via direct debit at the intervals set by you. The payment method used for your first order will be used for subsequent orders. Unless, of course, you wish to change this. This can be done via your account or via the customer service team.

How often will I receive my order?

You can choose how often you would like to receive your order during checkout, starting at a monthly frequency. This can also be changed to suit your training schedule.

When will I receive my order?

You decide on your billing date; this will also be the day the order is automatically generated in our warehouse. It will be dispatched within 48 hours after this, and delivered within 3-7 business days.

My order arrived damaged/items missing - what do I do?

If there are any issues with your order, please get in touch with our Customer Support team via Live Chat or email, and they will be able to help out.

I haven't received my order - what do I do?

If you haven't received your order, please get in touch with our Customer Support team via Live Chat or email, and they will be able to help out.

Will I be charged for delivery?

We charge $5.99 as standard for delivery. Free delivery is available for orders exceeding $50.

Can I use my loyalty points?

Loyalty points can be redeemed on the first order, but they cannot be used on subsequent orders.

Read more in our Terms & Conditions.