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FREQUENTLY ASKED QUESTIONS
How much does delivery cost?
The cost of deliveries varies by location & option selected. For full details, please see our deliveries page. All orders over specified quantities qualify for free standard delivery unless during a promotional period in which the free shipping minimum may be different.
How long does delivery take?
Standard US deliveries usually take 5-7 days, but we do our best to get your package to you as soon as possible.
Can I change my order details after it has been placed?
Unfortunately, as we work so quickly to send out your order it is very difficult for us to change details after an order has been placed. If you contact us within 15 minutes of placing your order, we can usually make any changes required. After this point, we can't promise we will be able to, but don't hesitate to contact our support team using the details below who will do all they can to help you.
Can I use more than one discount code on a single order?
Only 1 discount code can be used per order. If more than 1 code is applied the code offering the larger discount will usually take priority, but it is the responsibility of the customer to ensure the correct code is used.
Can I use a discount code on special offers?
Any discount codes we make available will apply according to the terms of that particular offer - usually these do not apply to products on special offer. When a basket contains a mixture of full-priced products and those on special offer, the discount will only apply to the full-priced products. All products deemed to be on Special Offer can be identified by looking at the Special Offers section of the website which can also be accessed via the main menu
How do I return my order?
If you would like to return your order you can send it back to us, within 14 days of you receiving the goods. The goods must be unopened and in the same condition they were received in - any items returned in conditions that do not meet this criteria will not be refunded and will not be sent back to you. To return the goods, first contact our friendly customer service team via any of the methods on our help page to arrange the return. Unfortunately we are not able to cover the cost of return postage. For full information on our returns policy, please see our deliveries & returns page.
Which couriers do you use?
We use a variety of couriers, primarily USPS and Fedex. It is not possible to select which courier your order is dispatched with.
Will I get an email when my order is dispatched?
After you have placed your order you will receive an order confirmation email immediately. When our couriers pick up your order, you will receive a dispatch notice email. Depending on the courier used, you may receive further updates from this point.