Deliveries & Returns
**FREE Australian delivery on all orders over AU$70**
Due to the COVID-19 there will be delays in receiving and dispatching goods over the period of stage 4 restrictions, please expect at least 48h delays in delivery time.
If you haven't received your order within 7 working days, please contact our customer service team
- Orders AU$70 & over – Aus Post Delivery (typically 5-7 working days) – Free
- Orders under AU$70 – Aus Post Delivery (typically 5-7 working days) – AU$9.99
Deliveries may vary based on public holidays etc, typical delivery times outlined below by state within Australia:
Customers are responsible for covering customs charges if applicable.
- NSW, VIC, ACT – Typically 1-2 Working Days
- SA, QLD – Typically 2-3 Working Days
- WA, NT, TAS – Typically 3-5 Working Days
- Please Note: Deliveries may occasionally take up to 7 days, dependent on location
Alterations to Your Order Details
Unfortunately, we are unable to amend orders after they have been placed as we generally dispatch orders soon after they have been made. This includes changing the products ordered, the delivery option, delivery address details or payment methods.
If you need to change any of the details please cancel your order by getting in touch with our friendly customer service team, and place a new one instead. If you do wish to cancel an order you must contact us on the same day your order is placed, as after this time we will be unable to prevent the order from being dispatched.
If you do not cancel your order in time, you can of course return the products to us for a refund. Unfortunately, we cannot cover the costs of returing products.
We use a variety of couriers depending on delivery option, address and package size. It is not possible for customers to select the courier their delivery will be shipped by. Our current courier partners include: Australia Post & Star Track Big Orders.
If a large quantity of products is ordered which cannot be fulfilled by our standard delivery options, you will be contacted and a further payment will have to be made to ensure your goods are despatched and delivered. If you are planning on purchasing a large quantity of goods, to ensure smooth delivery please contact our Customer Service Team when you place your order.
Here at Science in Sport we take great care to ensure your order reaches you promptly and in excellent condition and we are always looking for ways to improve our service. If you have any further queries regarding the delivery of your order, please contact our Customer Service Team who will be happy to help.
In the event that you are not satisfied with your order you have the right to cancel within 14 days of the contract, or 14 days of receipt of the goods (whichever is the longer). If you do cancel your order, you will have your payment refunded, although if the goods have been delivered these will need to be returned first. Unfortunately we cannot cover the cost of return postage.
In the event we agree the return of a product, the product must not be opened in any way and must still be in original condition. Heat seals must not be broken.
To cancel/return an order, please contact our Customer Service Team here.